Performance and Measurement
Norfolk
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The assessments for each performance area have been formed from component grades and then aggregated together.
These are listed below and the performance data
that underpins these assessments is also available for each component.
| Performance Areas |
Delivery |
Direction |
| Reducing Crime |
Good |
Stable |
| 4a Comparative risk of personal crime |
Fair |
Stable |
| 4b Comparative risk of household crime |
Fair |
Stable |
| 5a Domestic burglary rate |
Excellent |
Improved |
| 5b Violent crime rate (excluding harassment PNDs) |
Good |
Stable |
| 5c Robbery rate |
Good |
Improved |
| 5d Vehicle crime rate |
Excellent |
Improved |
| 5e Life threatening and gun crime |
Good |
Deteriorated |
| Volume Crime Reduction |
Good |
Stable |
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| Performance Areas |
Delivery |
Direction |
| Investigating Crime |
Good |
Improved |
| 6b Offences brought to justice rate |
Good |
Improved |
| 7a Overall sanction detection rate |
Good |
Improved |
| 8a Domestic violence arrest rate |
Good |
Stable (d) |
| Managing Critical Incidents and Major Crime |
Fair |
Stable |
| Tackling Serious & Organised Criminality |
Fair |
Improved |
| Volume Crime Investigation |
Fair |
Stable |
| Improving Forensic Performance |
Excellent |
Stable |
| Criminal Justice Processes |
Good |
Stable |
d: Subject to capping rule due to due to absence of 2004/05 data
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| Performance Areas |
Delivery |
Direction |
| Promoting Safety |
Fair |
Stable |
| 9a Road traffic safety (casualty rate) |
Fair |
Stable |
| 10a1 Residents fear of crime (burglary) |
Fair |
Stable |
| 10a2 Residents fear of crime (car crime) |
Fair |
Stable |
| 10a3 Residents fear of crime (violent crime) |
Fair |
Stable |
| 10b Perceptions of anti-social behaviour |
Fair |
Stable |
| 10c Perceptions of local drug use/drug dealing |
Fair |
Stable |
| Reducing Anti-social behaviour |
Good |
Stable |
| Protecting Vulnerable People |
Fair |
Improved |
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| Performance Areas |
Delivery |
Direction |
| Providing Assistance |
Good |
Stable |
| 11a Front line policing |
Good |
Improved |
| Contact Management |
Fair |
Stable |
| Providing Specialist Operational Support |
Fair |
Stable |
| Strategic Road Policing |
Good |
Stable |
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| Performance Areas |
Delivery |
Direction |
| Citizen Focus |
Fair |
Stable |
| 1a Satisfaction with making contact |
Good |
Improved |
| 1b Satisfaction with action taken |
Fair |
Deteriorated |
| 1c Satisfaction with progress updates |
Good |
Deteriorated |
| 1d Satisfaction with treatment by staff |
Good |
Improved |
| 1e Satisfaction with overall service |
Good |
Stable |
| 3a Satisfaction of victims of racism |
Poor |
Stable |
| 3b Comparative satisfaction of minority ethnic groups |
Good/Excellent |
Stable |
| 3c Parity of arrests arising from stop and search between ethnic groups |
Poor |
Stable |
| Fairness and Equality in Service Delivery |
Good |
Stable |
| Customer Service and Accessibility |
Fair |
Improved |
| Professional Standards |
Good |
- |
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| Performance Areas |
Delivery |
Direction |
| Resource Use |
Good |
Stable |
| 3e Minority ethnic officer recruitment |
Fair |
Stable |
| 3g Female officer representation |
Fair |
Improved |
| 12a Delivery of efficiency savings |
Good |
Improved |
| 13a Officer sick absence |
Good |
Stable |
| 13b Staff sick absence |
Good |
Deteriorated |
| Human Resource Management |
Good |
Stable |
| Training, Development & Organisational Learning |
Good |
Improved |
| Race and Diversity |
Fair |
Stable |
| Managing Financial & Physical Resources |
Good |
Stable |
| Information & Communication Technology Management |
Fair |
Stable |
| National Intelligence Model (NIM) |
Good |
Stable |
| Leadership |
Good |
- |
| Performance Management and Continuous Improvement |
Good |
Stable |
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| Performance Areas |
Delivery |
Direction |
| Local Policing |
Poor |
Improved |
| 2a Residents perception of police performance |
Fair |
Stable |
| Neighbourhood Policing and Problem Solving |
Poor |
Improved |
