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Performance and Measurement

Performance Area Assessments - West Midlands

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The assessments for each performance area have been formed from component grades and then aggregated together. These are listed below and the performance data that underpins these assessments is also available for each component.

Performance Areas Delivery Direction
Reducing Crime Good Improved
4a Comparative risk of personal crime Fair Stable
4b Comparative risk of household crime Fair Stable
5a Domestic burglary rate Good Improved
5b Violent crime rate Fair Stable
5c Robbery rate Fair Improved
5d Vehicle crime rate Good Improved
5e Life threatening and gun crime Good Improved
Reducing hate crime / victimisation of the vulnerable Good Stable
Reducing volume crime Good Improved
Working in partnership Good Improved

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Performance Areas Delivery Direction
Investigating Crime Good Deteriorated
6a Offences brought to justice - -
6b Offences brought to justice rate Good Stable
6c Class A drug supply offences brought to justice - -
7a Overall sanction detection rate Good Deteriorated
7b Burglary sanction detection rate Fair Deteriorated
7c Violent crime sanction detection rate Good Deteriorated
7d Robbery sanction detection rate Fair Stable
7e Vehicle crime sanction detection rate Fair Deteriorated
Burglary detection rate - -
Violent crime detection rate - -
Robbery detection rate - -
Vehicle crime detection rate - -
8a Domestic violence arrest rate Fair Stable
8b Domestic violence arrest rate for partner on partner crime - -
Major and serious crime investigation Good -
Tackling cross border crime Good -
Investigating hate crime / victimisation of the vulnerable Good Improved
Volume crime investigation Fair Deteriorated
Forensic management Fair Stable
Criminal justice processes Good Stable

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Performance Areas Delivery Direction
Promoting Safety Fair Improved
9a Road traffic safety (casualty rate) Fair Improved
10a1 Residents fear of crime (burglary) Fair Stable
10a2 Residents fear of crime (car crime) Fair Stable
10a3 Residents fear of crime (violent crime) Fair Stable
10b Perceptions of anti-social behaviour Fair Stable
Reassurance Good Improved
Reducing anti-social behaviour Good Stable

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Performance Areas Delivery Direction
Providing Assistance Excellent Stable
11a Front line policing Fair Stable
Call management Excellent Improved
Specialist operational support Good Stable
Roads policing Excellent Stable

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Performance Areas Delivery Direction
Citizen Focus Good Deteriorated
1a Satisfaction with making contact Excellent -
1b Satisfaction with action taken Excellent -
1c Satisfaction with progress updates Excellent -
1d Satisfaction with treatment by staff Good -
1e Satisfaction with overall service Excellent -
3a Satisfaction of victims of racism Fair -
3b Comparative satisfaction of minority ethnic groups Poor -
3c Parity of arrests arising from stop and search between ethnic groups Poor Deteriorated
3d Investigating crimes against minorities proportionately and fairly Poor -
Fairness and equality Good -
Customer service Excellent Stable
Professional standards - -

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Performance Areas Delivery Direction
Resource Use Good Improved
12a Minority ethnic representation Poor -
12b Minority ethnic resignations - -
12c Female representation Good Improved
13a Officer sick absence Excellent Improved
13b Staff sick absence Excellent Improved
Human resource management Good Stable
Training and development Good Improved
Diversity Fair -
Resource management Good Stable
Science and technology management Good Stable
Intelligence collection and use Good Stable
Leadership Excellent -
Strategic management Excellent Stable
Performance management and improvement Good Improved

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Performance Areas Delivery Direction
Local Policing Good Improved
2a Residents perception of police performance Fair Stable
Neighbourhood policing Good Improved

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