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Performance and Measurement

Performance Area Assessments - Surrey

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The assessments for each performance area have been formed from component grades and then aggregated together. These are listed below and the performance data that underpins these assessments is also available for each component.

Performance Areas Delivery Direction
Reducing Crime Excellent Stable
4a Comparative risk of personal crime Fair Stable
4b Comparative risk of household crime Fair Stable
5a Domestic burglary rate Good Stable
5b Violent crime rate Excellent Deteriorated
5c Robbery rate Good Improved
5d Vehicle crime rate Excellent Improved
5e Life threatening and gun crime Excellent Improved
Reducing hate crime / victimisation of the vulnerable Good Stable
Reducing volume crime Excellent Stable
Working in partnership Excellent Stable

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Performance Areas Delivery Direction
Investigating Crime Fair Improved
6a Offences brought to justice - -
6b Offences brought to justice rate Good Improved
6c Class A drug supply offences brought to justice - -
7a Overall sanction detection rate Fair Improved
7b Burglary sanction detection rate Fair Stable
7c Violent crime sanction detection rate Good Stable
7d Robbery sanction detection rate Good Improved
7e Vehicle crime sanction detection rate Poor Stable
Burglary detection rate - -
Violent crime detection rate - -
Robbery detection rate - -
Vehicle crime detection rate - -
8a Domestic violence arrest rate Fair Stable
8b Domestic violence arrest rate for partner on partner crime - -
Major and serious crime investigation Good -
Tackling cross border crime Good -
Investigating hate crime / victimisation of the vulnerable Fair Deteriorated
Volume crime investigation Fair Improved
Forensic management Good Stable
Criminal justice processes Good Stable

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Performance Areas Delivery Direction
Promoting Safety Good Stable
9a Road traffic safety (casualty rate) Excellent Deteriorated
10a1 Residents fear of crime (burglary) Fair Stable
10a2 Residents fear of crime (car crime) Fair Stable
10a3 Residents fear of crime (violent crime) Fair Stable
10b Perceptions of anti-social behaviour Fair Stable
Reassurance Excellent Stable
Reducing anti-social behaviour Good Improved

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Performance Areas Delivery Direction
Providing Assistance Good Stable
11a Front line policing Fair Deteriorated
Call management Good Improved
Specialist operational support Good Improved
Roads policing Good Stable

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Performance Areas Delivery Direction
Citizen Focus Fair Improved
1a Satisfaction with making contact Good -
1b Satisfaction with action taken Fair -
1c Satisfaction with progress updates Fair -
1d Satisfaction with treatment by staff Fair -
1e Satisfaction with overall service Fair -
3a Satisfaction of victims of racism Fair -
3b Comparative satisfaction of minority ethnic groups Good/Excellent -
3c Parity of arrests arising from stop and search between ethnic groups Poor Stable
3d Investigating crimes against minorities proportionately and fairly Poor -
Fairness and equality Fair -
Customer service Good Improved
Professional standards - -

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Performance Areas Delivery Direction
Resource Use Good Improved
12a Minority ethnic representation Poor -
12b Minority ethnic resignations - -
12c Female representation Good Improved
13a Officer sick absence Good Stable
13b Staff sick absence Good Improved
Human resource management Excellent Improved
Training and development Good Improved
Diversity Good -
Resource management Good Stable
Science and technology management Good Improved
Intelligence collection and use Good Stable
Leadership Good -
Strategic management Excellent Stable
Performance management and improvement Good Improved

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Performance Areas Delivery Direction
Local Policing Excellent Improved
2a Residents perception of police performance Good/Excellent Stable
Neighbourhood policing Excellent Improved

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