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Performance and Measurement

Performance Area Assessments - Hertfordshire

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The assessments for each performance area have been formed from component grades and then aggregated together. These are listed below and the performance data that underpins these assessments is also available for each component.

Performance Areas Delivery Direction
Reducing Crime Fair Stable
4a Comparative risk of personal crime Fair Stable
4b Comparative risk of household crime Fair Stable
5a Domestic burglary rate Fair Stable
5b Violent crime rate Fair Deteriorated
5c Robbery rate Good Improved
5d Vehicle crime rate Good Improved
5e Life threatening and gun crime Fair Deteriorated
Reducing hate crime / victimisation of the vulnerable Good Stable
Reducing volume crime Fair Improved
Working in partnership Good Stable

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Performance Areas Delivery Direction
Investigating Crime Good Improved
6a Offences brought to justice - -
6b Offences brought to justice rate Fair Improved
6c Class A drug supply offences brought to justice - -
7a Overall sanction detection rate Good Improved
7b Burglary sanction detection rate Excellent Improved
7c Violent crime sanction detection rate Good Stable
7d Robbery sanction detection rate Excellent Stable
7e Vehicle crime sanction detection rate Excellent Improved
Burglary detection rate - -
Violent crime detection rate - -
Robbery detection rate - -
Vehicle crime detection rate - -
8a Domestic violence arrest rate Poor Deteriorated
8b Domestic violence arrest rate for partner on partner crime - -
Major and serious crime investigation Good -
Tackling cross border crime Fair -
Investigating hate crime / victimisation of the vulnerable Good Stable
Volume crime investigation Excellent Improved
Forensic management Fair Stable
Criminal justice processes Fair Improved

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Performance Areas Delivery Direction
Promoting Safety Fair Stable
9a Road traffic safety (casualty rate) Fair Stable
10a1 Residents fear of crime (burglary) Fair Stable
10a2 Residents fear of crime (car crime) Fair Stable
10a3 Residents fear of crime (violent crime) Fair Stable
10b Perceptions of anti-social behaviour Fair Stable
Reassurance Good Improved
Reducing anti-social behaviour Good Stable

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Performance Areas Delivery Direction
Providing Assistance Good Improved
11a Front line policing Good Improved
Call management Good Stable
Specialist operational support Good Stable
Roads policing Good Improved

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Performance Areas Delivery Direction
Citizen Focus Good Stable
1a Satisfaction with making contact Good -
1b Satisfaction with action taken Excellent -
1c Satisfaction with progress updates Excellent -
1d Satisfaction with treatment by staff Excellent -
1e Satisfaction with overall service Excellent -
3a Satisfaction of victims of racism Good/Excellent -
3b Comparative satisfaction of minority ethnic groups Good/Excellent -
3c Parity of arrests arising from stop and search between ethnic groups Good/Excellent Stable
3d Investigating crimes against minorities proportionately and fairly Poor -
Fairness and equality Good -
Customer service Good Stable
Professional standards - -

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Performance Areas Delivery Direction
Resource Use Good Improved
12a Minority ethnic representation Poor -
12b Minority ethnic resignations - -
12c Female representation Good Improved
13a Officer sick absence Good Improved
13b Staff sick absence Good Improved
Human resource management Good Stable
Training and development Good Improved
Diversity Good -
Resource management Good Stable
Science and technology management Good Stable
Intelligence collection and use Good Stable
Leadership Good -
Strategic management Good Stable
Performance management and improvement Excellent Stable

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Performance Areas Delivery Direction
Local Policing Good Stable
2a Residents perception of police performance Fair Stable
Neighbourhood policing Good Stable

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